Patient Information

What to Expect at a Veterinary Appointment

Knowing what you should expect from the process of your first veterinary appointment with us will make the process easier and more comfortable for both you and your pet. 

Our Pet Care Philosophy

At Plainfield Animal Hospital, we are committed to providing each and every one of our patients and their owners with responsive, caring and state-of-the-art veterinary service.

Our vets are proud to serve South Plainfield and are passionate about improving our practice with continuing education, expanding our services and fostering genuine connections with our clients and their pet companions.

Hospital FAQs

Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.

• What types of payment options are available?

  Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.

• Are there payment plans available for my pet’s care?

  We are proud to offer CareCredit as a financing option. They offer an easy application process that will give you results in minutes.

• Will I be provided with an estimate of costs?

  We will provide a good-faith estimate of the cost of our services prior to treating your pet. However, unforeseen circumstances may arise that impact your final bill.

  We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.

• Should I call ahead to book an appointment?

  New clients to our hospital must call to book their pet's first appointment.

  Existing clients are welcome to call or use our online booking tool.

  If your pet require urgent or emergency care during our regular business hours, please contact us right away.

  Book Your Next Appointment

• What is your appointment cancellation policy?

  If you need to cancel or reschedule an appointment, we kindly request that you let us know 24-hours in advance. This will allow us to offer the space in our schedule to other clients.

  Please make sure to speak with our customer representatives if you have any questions about our hospital cancellation policy.

• What is your policy for missed appointments?

  A client with two missed appointments will be required to leave a deposit for future appointments.
  The “Missed Appointment Deposit” fee is $40.00. The deposit can be applied as a credit to the next appointment.

  If the next appointment is also missed, the $40.00 deposit is now non-refundable and will not be applied to any future appointments. A $40.00 deposit will now be required for future appointments..

• What is your policy for tardiness?

  A client who is late by 10 minutes or more for their scheduled appointment will be asked to reschedule their appointment. This is a firm 10-minute timeframe.

• What types of animals do you treat?

  We care for all small domestic pets, including dogs and cats. 

• Where can I purchase my pet's prescription and food?

  You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.

• What are the fees associated with an emergency visit?

  We require a deposit payment for all emergency vet exams. Once our staff have assessed your companion, we will provide you with an estimate for their treatment and a treatment plan will be determined. 

  If further hospitalization, diagnostics or surgery are required, a deposit is required upfront, with payment in full due when your pet is discharged. 

• Can you help with my pet insurance?

  We’re happy to help you fill out pet insurance forms for your pet’s visit.

Pet Owner Resources

Here are some helpful links for your pet's health.